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Key aspects of 2018

///Quality and environment
Quality and environment 2018-07-23T14:28:39+00:00

Quality and the environment

Our Quality and Environment strategy is based on the implementation of a unique management system which guarantees the homogenisation of processes, the control of risks and an effective management of opportunities.

As part of its process homogenisation strategy, in 2017 the HLA Group attained certification for all its hospitals, reproduction units and central services, in accordance with ISO 14.001.

Our objective was achieved using four lines of action:

FOSTERING A COMMITMENT TO RECYCLING AND THE SAVING OF NATURAL RESOURCES (ELECTRICITY, WATER, FUEL AND PAPER):

  • Containers available to staff and patients.
  • Definition of environmental indicators.

  • Ecolabel certification for all products which ensure a low environmental impact.

  • Investment in technologies which lead to savings in paper use.

INVOLVING ALL THOSE LINKED TO OUR CHAIN OF VALUES WITH THE HLA COMMITMENT TO THE ENVIRONMENT:

  • Environmental audits for suppliers.

  • Communication of specific environmental requirements.

  • Establishment of environmental clauses.

ENCOURAGING GOOD ENVIRONMENTAL PRACTICES IN PATIENTS, FAMILY MEMBERS AND VISITORS:

  • Leaflets showing good environmental practices.

  • Operational control which is common to all centres.

CREATING A CULTURE OF SUSTAINABILITY IN OUR CENTRES:

  • Environmental training and awareness-raising for all our employees.

  • Proactive management of environmental risks.

Results

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Professionals of the Group
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Patient Satisfaction

STRONG POINTS IN QUALITY AND THE ENVIRONMENT

  • Commitment from senior management via participation in the commissions and committees of management systems.

  • Communication mechanisms have been installed both internally and externally, guaranteeing the dissemination of messages about this subject to internal and external agents.

  • Exhaustive and professional internal auditing and auditing of the suppliers involved in our chain of values.

  • Management of performance indicators thanks to Green Cube and the continued improvement of the programme.

  • Establishment of clinical guides.

  • Gathering of patient identification data via digital fingerprints.

Committed to training in aspects of quality and the environment

  • The update to the 9001 standard and training from the certifier AENOR in the methodology for the realisation of audits by the HLA Group’s internal auditing department, which is formed of a multidisciplinary team of doctors, nurses and administrative staff, etc.

  • Training in environmental matters for all members of the HLA Group.

  • “Patient-focused” training for all our care staff in order to homogenise their relations with family members and patients during the care period in the various centres.

  • Training the HLA Group’s catering department in matters of food safety.