Medicine + experience + people
Message from the President
The recent constitution of HLA Health Services as an integrated group of hospitals has enabled us to take a qualitative leap in our assistance model – we have been able to increase synergies between the various centres, develop a centralised management system and establish uniform criteria for quality. Always with the objective of improving the services we offer. Everybody wins, but above all it is a win for the patients.
The consolidated results have already demonstrated this trend. The turnover of the hospital network increased to 294 million euros and the income from the other centres and facilities added another 81.2 million, meaning that the group made 375.2 million in total. In terms of activity, our hospitals handled 1.3 million consultations, 474,000 emergencies, 71,000 admissions and 122,000 surgical interventions. These figures are very notable, worthy of the main hospital group of the insurance sector, and we are convinced that we are going to surpass them in upcoming years because our growth dynamic is exceedingly solid.
How did we do in 2017?
In a sector which is showing an increasing concentration of hospitals on offer among the main groups, in which the top five companies represent a combined market quota of 57.5% and more than 300 private clinics, HLA has established itself as the third biggest operator. It is the second biggest which has entirely Spanish capital, with 3% growth in 2017
Our figures for 2017……
2016 – 71.000 income
Number of professionals
2016 – 7.250 employees and collaborators
Diversity: female directors
2016 – 28% female directors
Diversity: No. of female employees
Total staff 3.623
2016 – 8.578 international patients
Better every day
Our objective is to continue progressing in the improvement of our results
2016 – 3,4 Days
Hospital admission time
2016 – 52 Minutes
Duration of emergency processes
2016 – 76,81 Minutes
Time of emergencies
2016 – 14 Minutes
Closer every day
We work every day to make the patients’ lives easier
2016 – 250 Communications
Impacts in the media
2016 – 6.000 Impacts
2016 – 20 Initiatives
Our history dates back to the 80s, when a group of doctors who were members of the Lavinia Cooperative, a non-profit entity in the social economy sector, decided to increase their range of services and start to provide healthcare services.
With 1.300 hospital beds, HLA is a leader in inpatient and outpatient care. Over 35 years’ experience and a presence in seven countries form a care model that is based on a philosophy of humane treatment, excellence and leadership.
Key aspects for 2018
What are we working on?
We understand digital transformation as a way of making our centres more approachable and accessible.
The Patient Web Portal not only facilitates the direct and immediate management of appointments in all of our facilities, it also enables users to access results, reports and tests, whichever hospital the patient goes to. This is thanks to our single electronic medical history that is used by the entire network.
Our objective is to keep making progress, to make patients’ lives easier every day, with no queues or waiting times.
A person’s fingerprint is one of their individual characteristics, it is unique and therefore this identification system is precise and secure, providing a more comfortable way to guarantee the authenticity of each insured party.
HLA´s fingerprint identification system is a proprietary system with the capacity and upscalability to handle all of our patients.
The fact that it is a proprietary system also allows us to develop it and better adapt it to the needs of our centres.
Our app puts the patient at the centre, enabling them to manage their healthcare with just one click.
The HLA Application facilitates and accelerates the process for identifying patients and registering their arrival at our hospital centres.
In other words, the app automatically takes care of these formalities when the patient arrives at the centre and this means that the user saves time.
A change towards operational efficiency and the continued improvement of processes.
Green Cube has been the HLA Group’s software for the clinical management of its hospitals since 2012.
The increase in activity in our centres and hospitals made it necessary to install it, thus guaranteeing reliable data processing and the homogenisation of processes.
As part of its process homogenisation strategy, in 2017 the HLA Group attained certification for all its hospitals, reproduction units and central services, in accordance with ISO 14.001.
Our objective was developed around four lines of action.
Our Quality and Environment strategy is based on the implementation of a unique management system which guarantees the homogenisation of processes, the control of risks and an effective management of opportunities. This has a positive repercussion on the final quality of the service provided to the patient.
The National Pharmacy Commission was founded as a multidisciplinary body formed by representatives from various HLA hospitals.
Its objective is to drive forward a distinct change in the efficient use of medicines, via rational selections based on scientific evidence, thus guaranteeing the best results in the patient care process.
The mission of the National Pharmacy Commission is to balance innovation and sustainability in the use of pharmaceutical products.
The integrated control panel allows us to:
- Display hospital activity in real time.
- Analyse and compare periods of time.
- Monitor the organisation’s achievement of objectives.
- Constantly monitor the results of management decisions.
Good organisation is a determining factor of our activity and operations. Therefore, HLA developed a set of tools for the statistical analysis of the organisation’s treatment-based and non-treatment-based indicators.
We have a clear commitment to prevention, as an additional element and as an obligation to not only restore the health of our patients but to also prevent illness.
Our strategic plan emphasises our commitment to society and puts forward the need to collaborate with non-profit organisations. Our agreements with these entities have stood the test of time and we are always open to collaboration on different projects.
We have participated and also collaborated with various educational, social and sports entities on over one hundred projects that strengthen the activities which support the majority of our patients, families, employees and the general population.